Terms & Conditions
CMC Audio is a brand name held by Christophe Malpas, private individual, registered to the belgian court of commerce with VAT number BE0779728659 at the following address: Rue Jacques Désira 10, 4340 Awans, Belgium.
Present conditions are an integral part of the agreement, and with exclusion of the customers own terms and conditions. They can only be deviated from in writing. The customer acknowledges expressly to have read these terms and conditions and to consent to them completely and without reservation. CMC AUDIO makes every effort to present the products on the website correctly, it exceptionally may occur that certain data contain some errors. If a listing on the website contains an obvious error, CMC Audio reserves the right to cancel any orders that have been made on the basis of that obvious error.
The data that the customer provides when placing an order, are governed by CMC Audio's neral privacy policy. The customer is responsible for the correct transmission of his/hers data, as well as any changes to that data. CMC Audio tcan not be held accountable for the use of data that were modified by the client, but not passed on to CMC Audio.
The payment of purchases realized on our website is made either by bank card (stripe) Bancontact(Payconiq) or by Paypal. The order will be accepted after confirmation and validation of the payment by CMC Audio. The goods remain our property until the complete payment of the invoice.
Delivery fees are calculated before final confirmation. These fees depend on your country. Deliveries outside the European Union will be charged 0% VAT as they are export orders. Upon import into these countries the shipping company will charge the receiving customer customs duties and the VAT that is applied in this country. .Once validated, your order should be shipped within 3 days.Except if it’s a pre-order. Then it depends on the date on the product page.A tracking number is provided to you once the order is shipped. Please contact us only if the tracking does not update within 3 days before it has been sent. Carriers may take time to update their deliveries. CMC Audio makes every effort to deliver ordered goods and/or services within the agreed term. In exceptional cases, it may occur that this delivery period must be deviated from for reasons beyond CMC Audio’s control. In such cases, CMC Audio cannot be held liable for late delivery.
CMC Audio warrants the product to be free from defects in material and workmanship for a period of two (2) years from the original date of purchase. If the product fails within the warranty period, CMC Audio will repair or, at our discretion, replace the product at no cost to the original purchaser. If the two year warranty has expired, CMC Audio can repair units for a reasonable cost, depending on the damage.
This warranty covers defects in manufacturing discovered while using this product as recommended by CMC Audio. This warranty does not cover loss or theft, nor does the coverage extend to damage caused by misuse, improper power supply use, abuse, unauthorised modification, improper storage, lightning, or natural disasters. Damage caused by any of the above circumstances may result in a non-warranty repair fee.
The customer has to use the goods for what they were intended for. CMC Audio is not liable for damages to the customer or third parties if they resulted from the incorrect use of the delivered goods. CMC Audio will not be held liable to any party for damages that result from the failure of this product. Damages excluded include, but are not limited to, the following: lost profits, lost savings, damage to other equipment, and incidental or consequential damages arising from the use, or inability to use this product. In no event will CMC Audio be liable for more than the amount of the purchase price, not to exceed the current retail price of the product. CMC Audio disclaims any other warranties, express or implied. By using the product, the user accepts all terms herein.
Goods can be returned within the period of 30 calendar days, The customer will be held liable for the depreciation of the goods resulting from the handling of the goods that goes beyond what was necessary to determine the characteristics and to verify the proper functioning of the goods. If the customer exercises the right of withdrawal, they must return the received goods as soon as possible and no later than 30 days after the customer has informed the seller of his/hers decision to cancel the purchase.Products must be returned in new condition, shipped in the original packing material to qualify for a refund. Worn or abused products or products that are missing accessories will be subject to a minimum 15% restocking fee and/or store credit only. We reserve the right to deny a return in the case of excessive wear. The customer will pay the costs for returning the goods ,including customs fees, unless agreed upon differently. In some cases you cannot invoke the right of withdrawal: goods that are made made-to-measure (custom logos,circuits). When one of the parties doesn’t adhere to its contractual obligations, the other party has the right – after notice of default – or to suspend its obligations, or to dissolve the agreement without judicial intervention, if no or no useful action is taken on the notice of default within eight working days. Once the returned product is received at our facility, refunds are processed within 7 business days.
CMC Audio retains all intellectual rights to the products and services it offers. In no way can an order for goods and/or services be considered as a transfer of these rights, unless explicitly stated otherwise. An order does not in any way give the customer the right to use the name or the logo for any purpose, unless this has been expressly authorised in advance by CMC Audio
All our agreements are governed by Belgian law. Any disputes arising under this agreement can only be brought before the courts of the district of our registered office.
Privacy policy
The protection of your personal data is of the utmost importance. When we process your personal data, we will do so in accordance with the General Data Protection Regulation of 27 april 2016 (hereafter referred to as ‘GDPR’).
GDPR Controller
The concerned data will be processed by CMC AUDIO,Christophe Malpas, private individual, registered to the belgian court of commerce with VAT number BE0779728659 and to the following address: Rue Jacques Desira 10, 4340 Awans, Belgium. Christophe Malpas is seen by the GDPR as the GDPR controller, which implies that Christophe Ma is responsible for the correct processing of the data, and that you, in the event of any questions or the exercising of your rights regarding data processing, you can easily contact :
CMC AUDIO
Christophe Malpas
Rue Jacques Désira 10, 4340 Awans, Belgium
corporate registration number / EORI: BE0779728659
GDPR Processor
Tel: +32 474 35 43 22
Purpose of the data processing
When you place an order or close another agreement with CMC AUDIO//Christophe Malpas, we will process the requested data, which we need to properly process the order or the details of the agreement so that we can adhere to the legally requested accounting requirements. Because of this justified interest to perform our business duties we will also use these data to send you relevant information about the full range of products and services provided by CMC AUDIO//Christophe Malpas.
Transfer of data
Your data will not be transferred / shared with third parties like commercial partners, unless we have your explicit consent to do so. CMC AUDIO//Christophe Malpas does use products / programs of third party-suppliers (like software-suppliers) to organise its business in the most efficient way possible, but guarantees that these third parties can only use your data within that context and that they will take sufficient measures to process your data in a safe way.
How long will we save your data?
The data we process to fulfill our accounting requirements, will be saved for a period of 7 years, as prescribed by the Belgian law.bThe data we process during the fulfillment of our services we will be saving – after the end of the agreement – during the legal applicable time period (limitation period) for any contractual claims (5 – 10 jaar).
Your rights in regards of the processing of your data
With regards to the data that is needed to fulfill the agreement and to meet our legal accounting requirements, you have the following rights:
- Right to view your data: you have the right to ask us to view the data we processed, in regards to the purposes of the processing, the retention period, the legal basis, …;
- Right to rectification: when your data is incorrect or incomplete, you have the right to request an immediate rectification or to adjust the incomplete data;
- Right to limit the processing: when you use your right to rectification, you have the added right to ask us to temporarily not use your incomplete/incorrect data, until they are rectified. This right to limit the processing also is valid in the cases further described in article 17 of the GDPR (the processing is unlawful and you object against the deletion of your data and request us to limit the use of your data instead – because you need this data for a legal claim, when otherwise we would no longer need your data to comply to the above mentioned business and legal requirement);
- Right to deletion of data: you have the right to request a deletion of your data, when these data are no longer needed to fulfill the above mentioned business and legal requirements;
- Right to a transfer of your data: you have the right to receive the data which we process of yourself in a structured, commonly used and machine readable document and the right to transfer these data to another GDPR Processor;
You can exercise these rights easily and free of charge by simple inquiry sent to hello@cmcaudio.eu.
With regards to the data that we use to send you relevant information about the full range of products and services provided by CMC AUDIO//Christophe Malpas, you have the same rights as mentioned before, supplemented with:
Right to object: you can object to the processing of your data at any time through the use of our ‘unsubscribe’-link at the bottom of the e-mails we send or through contacting us: hello@cmcaudio.eu. CMC AUDIO//Christophe Malpas will act on this request as soon as possible, but in the meantime you also have the right to request a restriction of the processing of your data until your request has been fulfilled.
Complaints
Should you, for any reason, have a complaint about the processing of your personal data, you can contact the Belgian Data Protection Authority (Gegevensbeschermingsautoriteit, Drukpersstraat 35, 1000 Brussel – contact@apd-gba.be).